Products
How do your pads feel like?
We made sure they are ultra thin (0.2CM) for comfort and it can absorb up to 3-4 hours.
Where are they made?
Enya products are made by a certified manufacturer in China. They've been manufacturing feminine products for decades, they know their stuff!
Our packaging are made of holographic material on recyclable paper.
What are the ingredients?
Enya's pads are FREE of fragrances, chlorine bleach, parabens, phtalates, dioxins & toxic adhesives, it contains 100% organic cotton top sheet, high quality airlaid paper, 200g super absorbency paper, PE breathable backsheet, adhesive strip and release paper (paper + silicone oil).
How often should I change my pad?
Like all pads in general, we recommend changing your pad every 4 to 5 hours. Though you can change it more often depending on your menstrual flow.
How do I use a pad?
You came to the right tab. First, unwrap the pad from the packaging. Then, remove the backing to expose the adhesive. Place the pad on the center patch of your underwear with the adhesive down to hold your pad firmly in place. And ladies, always remember to lock down the wings too. You know, just so that it doesn't fly away ;)
Are your products sustainable?
It has always been our core mission to make our products fully biodegradable, to use plant based fibres to replace our PE backsheet and wrapper, but we are not fully sustainable just yet. We strive to improve our product ingredients more by reinvesting our profits into research and development. For this phase, we start by launching 100% organic cotton topsheet period pads to replace commercial pads that are made with plastics.
Do you have any samples you can send me?
We do not provide free samples of any of our products at this time. The best way to try is to make a one-off purchase here.
We know that samples are something that our customers are interested in, and we are working hard to make this option available. Sign up for our mailing list or follow us on Instagram at @enyawomen to get updates firsthand!
Orders
Can I make changes in my subscription?
Yes, you can! You’re able to make changes to your next delivery by visiting: "My Account" in your Enya profile at least 24 hours prior to your next renewal date. If your order processes with any incorrect information, simply edit your info on the account page.
Will my subscription be renewed automatically?
Great question! Yes, your subscription will be renewed automatically according to your original settings. However, you can change the subscription preferences in your profile by choosing to skip or cancel the subscription.
Can I customize my order?
Of course you can! Just log into your account, under manage subscriptions, you are able to add a product.
How can I track my order?
Each order has a specific tracking number that will be emailed to you after your order is fulfilled. Should you encounter any issues with your delivery, kindly email us at greetings.enya@gmail.com for customer assistance, we will be sure to reply within 12 hours.
Shipping
Do you ship internationally?
We currently only ship within Singapore. In terms of international shipping, we don’t have concrete details at this time, we are working on expanding our shipping to other countries as we continue to grow. As soon as we are able to ship internationally, we’ll make an announcement to our community, so please keep following along and stay tuned!
Have more questions? Submit a request here
How are your products packaged during shipment?
All the good stuff is properly packaged in our recyclable box and sealed tightly. It is then warmly hugged in a PE bag to safeguard it from the rain and the hands of unwanted guests.
How often do you ship out your products?
Our current thought process revolves around " What ifs". What IF our customers need it right away? We fulfill your orders right after payment is confirmed and we do it every. Single. Day. Orders received after 5pm will be scheduled to the next parcel day.
How much is your shipping fee?
Standard shipping is SGD8
My parcel arrived empty or damaged!
We are very sorry if your package arrived damaged! While we have little control over what happens to our shipments after they leave our fulfilment center, we put great trust in our shipping carrier to ensure a successful delivery. We are disappointed to hear when this isn't the case and will notify our courier's representative to make note of this issue - just shoot us a message here and we'll take care of it.
If your box arrives empty, kindly allow yourself to rant as much as you can at greetings.enya@gmail.com.
How do I change my shipping address?
To change your shipping address after you've paid, please head on to write us another email and we will attend to you quickly.
When will I receive my products?
Your orders are processed and shipped out every day. Shipments typically arrive within 3-4 working days. You will receive a shipping confirmation and tracking number to the email associated with your subscription when your product has shipped.
Can I return my order?
Great question! Unfortunately, due to the nature of the products we are unable to accept any returns once an order has been delivered. However, if you are unsatisfied with our product, and would like to leave a personal improvement review, feel free to send it to greetings.enya@gmail.com
Payment / Privacy
What form of payments do you accept?
Enya accepts Stripe and major credit cards and debit cards including, Visa, MasterCard. Kindly note that we only accept one form of payment per order.
How do you keep my information secure?
"We know that you care about how your information is used and shared, and we take your privacy seriously. Therefore, we have designed our services and data collection in a way to keep consumer privacy in mind. Check out our privacy policy here
Get Involved
How can I donate to your cause?
We appreciate your interest in donating to our cause. Because we are a for-profit company, we cannot accept donations. However! We have some wonderful partners who are leading puberty and menstrual education to rural schools. We would be thrilled to point you in their direction for monetary donations.
Any internship openings available?
Yes! Enya will always be in need of talents like you! To see how you can further participate in our apprentice recruitment programme, kindly write in along with your CV to greetings.enya@gmail.com